Frequently AskedQuestions
At BarrelPrint, we know customers often have questions before placing an order. To make things easier, we’ve compiled answers to the most common printing questions in Kenya.
General Printing Questions
1. What types of printing services do you offer?
We provide a wide range of printing services, including business cards, flyers, brochures, banners, corporate reports, branded items, event printing, large-format printing, and specialized solutions like UV and 3D printing. Whatever your project, BarrelPrint has you covered.
2. How do I place an order with BarrelPrint?
You can order by contacting us through our website, phone, email, or WhatsApp. Once we understand your needs, we’ll confirm the design, share a quotation, and begin production.
3. Do you provide design support?
Yes. Our in-house graphic designers can create professional designs or adjust your existing artwork to meet printing standards.
Pricing & Payments
4. How much do your printing services cost?
Pricing depends on the product, quantity, and finish. For example, business cards start from Ksh 2,000 for 100 pieces, while banners and corporate items are quoted based on size and material. We ensure competitive rates while maintaining premium quality.
5. Do you require upfront payment?
Yes, a deposit is required to confirm your order. For larger projects, we may allow partial payments, with the balance cleared upon delivery.
6. Do you offer discounts on bulk printing?
Absolutely. The more you print, the less you pay per item. BarrelPrint provides special bulk rates for corporates, NGOs, schools, and campaigns.
Delivery & Shipping
7. Where do you deliver?
We deliver all over Kenya — from Nairobi CBD, Westlands, and Industrial Area to towns like Mombasa, Kisumu, Nakuru, and Eldoret.
8. How much does delivery cost?
Orders worth Ksh 10,000 and above qualify for free delivery within Nairobi and across Kenya. Smaller orders may attract a small delivery fee depending on location.
9. Do you offer same-day or next-day delivery?
Yes. For urgent items such as business cards, flyers, or posters, we can provide same-day printing depending on the order size and readiness of the design.
Customization & Quality
10. Can I print custom designs and logos?
Yes. We specialize in custom printing — from personalized mugs and t-shirts to branded diaries and corporate profiles. Simply share your design or work with our team.
11. What materials do you use?
We use high-quality paper, fabric, vinyl, and specialized substrates like acrylic, glass, and wood (for UV printing). Our aim is to give you durable and professional results.
12. How do you ensure print quality?
Every order goes through a strict quality check. We use modern printing machines, premium inks, and expert finishing to ensure sharp, vibrant, and long-lasting prints.
Corporate & Bulk Orders
13. Do you handle large corporate printing projects?
Yes. BarrelPrint regularly serves corporates, NGOs, schools, and government institutions with bulk orders such as annual reports, branded materials, and large-format displays.
14. Can you manage recurring printing needs?
Yes. We provide ongoing printing support for businesses that need regular supplies like letterheads, envelopes, or branded merchandise.
15. Do you offer contracts for long-term clients?
We do. Corporates and institutions can sign contracts with us for continuous printing support, benefiting from priority service and discounted rates.
Policies
16. What is your return and refund policy?
If a product is defective or does not match the approved design, we will reprint or refund according to our Refund & Return Policy. Please notify us within 48 hours of receiving your order.
17. Can I cancel an order?
Yes, you can cancel before production begins. Once printing starts, cancellations are not possible since costs have already been incurred.
Technical & File Submission
18. What file formats do you accept for designs?
We accept PDF, JPEG, PNG, AI, and PSD. For best results, ensure your file is high-resolution (300 dpi or above).
19. Do you offer proofing before printing?
Yes. We share digital proofs or physical samples (for bulk orders) so you can approve before full production.
20. Can you edit my design if it has errors?
Yes. Our design team can make corrections or enhancements to ensure your project prints perfectly.
📞 Still Have Questions?
If your question is not covered in this FAQ, feel free to contact BarrelPrint directly via phone, email, or WhatsApp. Our team is always ready to assist and make your printing experience smooth and stress-free.
