Refund & Return Policy
At BarretPrint, customer satisfaction is at the heart of everything we do. We strive to deliver high-quality printing services and products that meet your exact specifications. However, because most of our products are custom-made, we have a clear refund and return policy to ensure fairness and transparency.
1. Eligibility for Returns & Refunds
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Returns or refunds are only applicable where there is a clear error on our part, such as:
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Printing mistakes (wrong content, wrong size, wrong colors) that differ from the approved design.
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Delivery of the wrong product compared to what was ordered.
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Manufacturing defects on branded items or merchandise.
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Personalized and custom-printed items (such as business cards, banners, branded T-shirts, mugs, etc.) cannot be returned or refunded if the error was due to incorrect information provided by the client during order confirmation.
2. Quality Assurance Process
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Before printing, we always share a digital proof or sample with clients for approval.
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Once approved, printing proceeds, and BarretPrint will not be responsible for errors in spelling, colors, content, or design that were present in the approved proof.
3. Timeframe for Claims
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Any request for a return, refund, or reprint must be made within 48 hours of receiving your order.
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Claims made after this period may not be accepted.
4. Refund Options
Depending on the nature of the issue, BarretPrint may:
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Reprint the affected order at no extra cost.
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Offer a partial refund where applicable.
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Provide store credit that can be used on future orders.
5. Non-Refundable Situations
Refunds and returns will not be issued in the following cases:
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Customer changes mind after order has been confirmed and printed.
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Delays caused by third parties such as couriers or suppliers.
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Products damaged due to mishandling after delivery.
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Color variations that occur due to different screen calibrations (minor variations are normal in printing).
6. Delivery & Shipping Costs
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If a return is approved, the client may be responsible for return shipping costs unless the error was caused by BarretPrint.
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For reprints, BarretPrint will cover the cost of delivering the corrected order.
7. How to Request a Refund or Return
To initiate a return or refund:
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Contact our customer support team via 0742944297 / contact@barrelprint.co.ke.
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Provide your order number, photos of the product, and a clear explanation of the issue.
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Our team will review your claim and respond within 2–3 business days.
8. Policy Updates
BarretPrint reserves the right to update this Refund & Return Policy from time to time to reflect business practices, customer feedback, or legal requirements.